I just had to let people know of a company not to use for wood processors. We paid $30,000 for a hunk of junk. Do not buy.
Since we have owned this machine, the machine has not worked properly. I have had to have my neighbor weld parts for it, swap parts out, and tinker with this continually. I have taken the machine back to the manufacturer three times. One time they charged me for a chain and still couldn't make it work.
The last straw was October 12, 2015. The technician was an hour and fifteen minutes late for his appointment. The technician swapped the crossover valve out. It didn't fix the problem. The gentleman said he would be back on October 15. After his repairs, the machine is totally unusable. He told me that by October 22, he would have the part and come out and fix the machine.
As of November 4, I haven't seen the technician. Yesterday I called the technician. Dave the service department head said he sent the parts out. I reminded him that he was going to put the part on and that he was going to do this on October 15. I never received parts. He said he would install them by Friday.
I called the office and stated my concern. I asked to have someone call me back. I was told I would get a call back within the day. They never called back.
I called today. I talked to the reception to ask what the deal was. She said I did talk to Dave. I let her know that I talked to Dave before I called her and I told her the times I called. She then put me on with Brendan the Assistant General Manager. He said he would research and get back to me.
He called me back and stated the machine is getting picked up today and should be back working today. I will keep you posted.
PT
